Think Pieces

Our ‘think piece’ articles are intended to stimulate debate and push consumers further towards the centre of the water industry’s thinking on key topics.

We hope our thinking will also encourage new ideas and approaches to addressing issues that will benefit all consumers..

Read our published think pieces below:

Mike KeilCIWEM, The Environment

Published October 2018

Climate change: why the customer counts

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Phil Marshall


WaterRetail.com

Published April 2018

Phil Marshall reflects on the first year of the water market

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Institute of Water

Published March 2018

Water companies must prove they are really listening to customers

Read article


Utility Week

Published February 2018

I am the customer – Water Resources

Read article


Andy White

The Water report

Published December 2017

Time to raise the bar on affordability and vulnerability

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CEO view

Published November 2017

Water company rewards should be based on customer feedback

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Water & Sewerage Journal

Published June 2017

Customer relationship management and billing

Read article


using-sim-to-better-customer-service

Institute of Water Journal

Published May 2017

The SIM

Read article on page 34


institute of water journalInstitute of Water Journal

Published April 2017

The market is open but are we ready for customers to walk through the door?

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Utility week

Published March 2017

Household competition: I am the customer

Read article*
*Read the Utility Week article here, if you are a subscriber.


Andy White

Money Advice Trust

Published February 2017

Affordability and assistance in the water sector

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household water competition - utilityweekUtility Week

Published October 2016

Household competition risks being a ‘damp squib’

Read article*
*Read the Utility Week article here, if you are a subscriber.


Ana Maria Millian

Water efficiency in buildings (WATEF)

Published September 2016

Water Efficiency – is saving water just ‘common sense’?

Read article