Search results

  • Framework for water company research

    We have produced a research framework to help water companies improve their approach to customer engagement at PR24. By bringing together three key elements: business planning research, ongoing research and community engagement, the framework aims to help create a more...

    Read more about Framework for water company research
  • Consider the financially vulnerable, CCW urges the CMA

      Careful consideration should be given to the future affordability of water bills, the Consumer Council for Water (CCW) has told the Competition and Markets Authority (CMA). Steve Hobbs, Senior Policy Manager, reflects on the latest hearing. In a late-scheduled...

    Read more about Consider the financially vulnerable, CCW urges the CMA
  • Lifting the lid on leaky loos

    Our recent Water Makes It Possible campaign opens in new window gave us the opportunity to appreciate just how amazing water is, and sadly how much we can all be guilty of taking it for granted. Despite water being a...

    Read more about Lifting the lid on leaky loos
  • Help to navigate the retail market

    In England, non-household customers who are typically business customers, public sector organisation, and charities, have been able to choose their water retailer since the market opened in April 2017. In Wales, customers can choose their water retailer only, if they...

    Read more about Help to navigate the retail market
  • Water retailers reminded to treat struggling business customers fairly

    Making sure that business customers who have been impacted by Covid-19 are well supported by their water retailer has been a pressing priority for CCW since the outbreak of the pandemic. That’s why we have supported a raft of measures...

    Read more about Water retailers reminded to treat struggling business customers fairly
  • Our vulnerability manifesto

    Our manifesto sets out the six key outcomes we are committed to achieving with the sector to remove the barriers that prevent some consumers accessing non-financial assistance.

    Read more about Our vulnerability manifesto
  • Our Water for All report and Vulnerability Manifesto

    We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances. This year’s report...

    Read more about Our Water for All report and Vulnerability Manifesto
  • Consumer watchdog pledges to help more households access water company support

    A fresh bid to break down the barriers to households getting the support they need from their water company during Covid-19 and other periods of disruption has been launched by the industry’s consumer watchdog. The Consumer Council for Water (CCW)...

    Read more about Consumer watchdog pledges to help more households access water company support
  • WaterVoice – October 2020

    CCW’s online research community – WaterVoice – was launched in 2020 to help us keep our finger on the pulse of water consumers’ views. The reports summarise the views of people in this community. It is made up of hundreds...

    Read more about WaterVoice – October 2020