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482 results
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Retail competition – household customers
We want to be sure that any household competition will not put at risk customers’ high levels of satisfaction with their water and sewerage services. For this reason, we think that we need to allow the non-household mark…
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Customer vulnerability research echoes CCWater’s concerns
The Consumer Council for Water has today welcomed the publication of new research which echoes our own concerns that many vulnerable water customers are still not getting the support they need. The report by industry reg…
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Make your voice heard at CCWater meeting in Walsall
Households and businesses in Walsall with any concerns about their water supply or bills can quiz water company bosses and the Consumer Council for Water later this month. CCWater will be opening up the floor for consume…
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Water companies in Wales must do more to support customers struggling to pay their bills, says water watchdog
WATER COMPANIES in Wales must make sure that customers who cannot afford to pay their bills are given the help they need, according to the Consumer Council for Water (CCWater). The watchdog’s call comes as today’s annual…
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Water companies must do more to support customers struggling to pay their bills, says water watchdog
WATER COMPANIES must make sure that customers who cannot afford to pay their bills are given the help they need, according to the Consumer Council for Water (CCWater). The watchdog’s call comes as today’s annual publicat…
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Water watchdog to focus on flooding and water quality issues at Preston meeting
LESSONS learned from recent incidents involving water companies will top the agenda when the Consumer Council for Water (CCWater) holds its board meeting in public on Tuesday (9 February). The water watchdog will explore…