Value for money – A report on Drivers of Satisfaction in the Water and Sewerage Industry – February 2013
CCWater commissioned Creative Research to run series of focus groups with customers, looking at their views on what makes a service or product value for money for them, and why they might be satisfied with the product or service itself, but not with value for money they feel they get from it. The groups started by looking at value for money in its broadest context before looking at utilities and finally the water and sewerage industry.