Understanding the needs of Small to Medium size enterprises – August 2012

This research, jointly commissioned by CCWater and Ofwat, examines the relationship that micro, small and medium enterprise (SME) customers have with their water and sewerage service providers, and whether their needs and expectations are met.  It also gathers the views of SME customers in England and Wales on competition in the water industry.  The research comprised 40 depth interviews followed by a survey of 2029 SME customers across the ten water and sewerage company regions of England and Wales.