Our objectives for the 2024 Price Review

At CCW, we have a clear vision of the outcomes we want to see from the 2024 price review, and what we want to achieve in our work representing everyone who uses water, now and in the future. Our vision is that PR24 delivers a water sector that listens to people and delivers exceptional, sustainable services that are accessible to all.

We have six objectives that will help us achieve our vision (pdf). We’ve tested these objectives with customers to make sure we’re doing the best job possible at representing their views in what is a crucial price review, not just for topical issues like affordability and environmental protection, but in the opportunities it brings to fully align this industry’s culture with the people we serve.

Read the full research report from our engagement with customers (pdf).

All about the price review

Watch our video below that explains how decisions are made about your water bills and services: