Our recommendations to end water poverty

Defra and the Welsh Government asked us to conduct an independent review of current financial support for water customers and give recommendations on how to improve the support available to consumers who are having difficulty paying their water and sewerage bills.

We made ten recommendations to help end water poverty and support millions of people who are struggling. You can find out more about our affordability review and read our recommendations here.

To help us make our recommendations, we carried out extensive research: