Managing without a water supply during the floods of summer 2007; Focus group research on household consumers’ views – September 2007

Download attachment

Consumers in the Midlands lost their water supplies for up to three weeks in the summer of 2007. They discuss how this affected them, how the situation was managed by their water supplier and views on compensation.

Categories: Customer Service, Customers’ views and preferences, Research on specific water companies, Water industry regulation, Water supply and infrastructure