We are the independent representative of household and business water consumers in England and Wales.
Use our calculator to quickly find out if you could save by making the switch.
Are you as a business customer eligible to switch your retail water services?
We undertake research into a wide range of water supply and sewerage management issues.
We work to make sure your voice is heard on the big water industry issues that affect you.
Read useful information about water supply, help with bills, water use and advice.
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
See our latest job vacancies and our processes should you wish to do business with us.
Our latest report on household complaints to water companies in England and…
Our report on the resilience of water companies’ water and waste water…
Testing the Waters is our first study since the retail water market…
We have published new research offering an insight into the experiences of…
Following feedback from stakeholders, we have revised our approach to publishing the…
Three quarters of water customers in England and Wales believe they are now…