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Consumer Council for WaterarrowResearcharrowWater industry regulationarrowSewerage service and infrastructure

Sewerage service and infrastructure

Household complaints to water companies in England and Wales 2018-19

Our latest report on household complaints to water companies in England and…

Sewerage service and infrastructure

Water, Water everywhere? Delivering resilient water and waste water services 2018-19

Our report on the resilience of water companies’ water and waste water…

Sewerage service and infrastructure

Testing the Waters: Business customers’ views on their water and sewerage services 2018

Testing the Waters is our first study since the retail water market…

Sewerage service and infrastructure

Customers’ experiences of water supply interruptions following the ‘Beast from the East’ in March 2018

We have published new research offering an insight into the experiences of…

Sewerage service and infrastructure

Clear way forward: Building a resilient sewerage and drainage system (2016-17)

Following feedback from stakeholders, we have revised our approach to publishing the…

Sewerage service and infrastructure

Water Matters: Household Customers Views on their Water and Sewerage Services 2014

Three quarters of water customers in England and Wales believe they are now…

Research Topics

  • Competition in the water industry
    • Business customers
    • Household customers
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    • Priority services – additional assistance
  • Customers’ views and preferences
    • Annual tracking reports
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  • Saving water
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    • Water supply and infrastructure
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