We are the independent representative of household and business water consumers in England and Wales.
Use our calculator to quickly find out if you could save by making the switch.
Are you as a business customer eligible to switch your retail water services?
We undertake research into a wide range of water supply and sewerage management issues.
We work to make sure your voice is heard on the big water industry issues that affect you.
Read useful information about water supply, help with bills, water use and advice.
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
See our latest job vacancies and our processes should you wish to do business with us.
In an ideal world, people complaining to their water company should have...
There is a significant difference between what consumers tell us about their...
View England infographic View Wales infographic Household customers’ views of their water...
View infographic in Welsh Our latest findings from our annual Water Matters...
We have published our 2018-19 Water Matters research, which tracks household customers’...
We have published our 2017 Water Matters research, which tracks household customers’ views on...