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Consumer Council for WaterarrowResearcharrowCustomers’ views and preferencesarrowCharging and bills

Charging and bills

TimeToChange – Improving consumers’ perceptions of value for money and fairness of water bills

#TimeToChange Last month we published our Water Matters research, which revealed that…

Charging and bills

Water Matters – Household customers’ views of their water and sewerage services 2018

We have published our 2018-19 Water Matters research, which tracks household customers’…

Charging and bills

Water Matters: Household customers’ views of their water and sewerage services 2017

We have published our 2017 Water Matters research, which tracks household customers’ views on…

Charging and bills

Customers’ experiences of water supply interruptions following the ‘Beast from the East’ in March 2018

We have published new research offering an insight into the experiences of…

Charging and bills

Staying afloat: customer vulnerability in the water sector – 2016-2017

Following feedback from stakeholders, we have revised our approach to publishing the…

Charging and bills

Delving into Water 2016: Performance of the water companies in England and Wales 2011-12 to 2015-16

As part of our monitoring role, we work with water and sewerage…

Research Topics

  • Competition in the water industry
    • Business customers
    • Household customers
  • Customer needs
    • Affordable bills
    • Debt
    • Priority services – additional assistance
  • Customers’ views and preferences
    • Annual tracking reports
    • Charging and bills
    • Customer Service
  • Looking after the environment
    • Sustainable development
    • Water environment
  • Saving water
    • Water efficiency
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    • Water supply and infrastructure
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