When we provide services, we want to make them easy, useful and reliable.  Where services are delivered on the internet this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone.  These include small files known as cookies.  They cannot be used to identify you personally.

Cookies are used to improve services for you through, for example:

  • Enabling a service to recognise your device so you don’t have to give the same information several times during on task.
  • Recognising that you may already have given a username and password so you do not need to do if for every web page requested.
  • Measuring how many people are using services, so they can be made easier to use and there is enough capacity to ensure they are fast.
  • Analysing anonymised data to help us understand how people interact with government services so we can make them better.

You can manage these small files and learn more about them from Directgov: Internet Browser cookies – what they are and how to manage them. For further information on how to remove cookies, visit About Cookies: how to control cookies.

Cookies for measuring website usage

We use Google Analytics to collect information about how people use this site. We do this to make sure it is meeting its users’ needs and to understand how we could do it better.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data.

Google Analytics cookies: _utma, _utmb, _utmc, _utmz

  • Purpose: To record how many people are using the CCWater’s website and how they move around the site once they’ve arrived: o _utma tracks how many times (if any) you have visited the CCWater’s website before. o _utmb and _utmc are connected, and track how long you stay on the site. o _utmz tracks identifies where you’ve come from e.g. from a search engine or from another website.
  • Benefit: So service is available when you want it and fast, we measure numbers and volumes of visitors.
  • Data stored by cookies: No personal information about you, just information about your computer and your browser.
  • Duration of cookies:

utma: Expires 2 years after your last visit to this site.
_utmb: Expires 30 minutes after your visit, or after 30 minutes of inactivity.
_utmc: Expires when you close your browser.
_utmz: Expires 6 months after it was last set.

Cookies set by our consumer support site

Customer Portal: cp_session, cp_profile, cp_login_start, oauth_token

  • Purpose: Store session specific user data including session ID, answers viewed, number of searches, previously viewed answers, previous searches, previously seen e-mail
  • Data stored: Information about the session; the cookie itself contains no personal information.
  • Duration of cookie: Expires when you close your browser.