The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.
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We undertake research into a wide range of water supply and sewerage management issues.
We work to make sure your voice is heard on the big water industry issues that affect you.
Read useful information about water supply, help with bills, water use and advice.
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
See our latest job vacancies and our processes should you wish to do business with us.
We consider a number of issues relating to the delivery of a safe and clean water supply.
We monitor leakage issues and how the water companies respond to them.
It’s estimated that around 23% of all leakages in the water network come from private supply pipes, often without property owner knowing about it.
We may have a lot of rain in the UK but the pressure on existing water supplies is constantly increasing due to population growth, housing development and tighter controls of water being taken from the environment.
As well as being responsible for your water supply, the water companies in England and Wales are also responsible for managing the sewerage system and treating wastewater.
Over the past 20 years the number of properties experiencing low pressure has fallen significantly.