Working to support customers
Currently, just over half of the homes in England and Wales have a water meter. Every newly built home will have a water meter fitted and the majority of commercial properties are also metered.
If you fail to pay your bill, your water or sewerage company is entitled to take action to recover the money that’s owed to them.
Keeping bills affordable
When water bills rise, the impact is most significant for low income customers.
Priority services - extra help for customers
We work closely with all the water and sewerage companies in England and Wales to ensure that customers are supported if they are struggling to pay their water bills.
Some advice to help you to avoid potentially awkward or threatening situations as a water customer.