The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.
Use our calculator to quickly find out if you could save by making the switch.
Are you as a business customer eligible to switch your retail water services?
We undertake research into a wide range of water supply and sewerage management issues.
We work to make sure your voice is heard on the big water industry issues that affect you.
Read useful information about water supply, help with bills, water use and advice.
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
See our latest job vacancies and our processes should you wish to do business with us.
Currently, just over half of the homes in England and Wales have a water meter. Every newly built home will have a water meter fitted and the majority of commercial properties are also metered.
If you fail to pay your bill, your water or sewerage company is entitled to take action to recover the money that’s owed to them.
When water bills rise, the impact is most significant for low income customers.
We work closely with all the water and sewerage companies in England and Wales to ensure that customers are supported if they are struggling to pay their water bills.
Some advice to help you to avoid potentially awkward or threatening situations as a water customer.
As London continues to grow, its sewerage system needs more capacity to meet demand.