CCW was the first consumer body with a statutory duty to contribute to sustainable development. Broadly speaking, this means that we expect water companies to:

• Act in a way that reduces the impact on the environment, both now and in the long term.
• Keep investments affordable so that customers will not find themselves unable to pay in the future because they have been paying too much already.
• Phase investments so that the costs are spread out, reducing the potential for significant cost impacts.