Customer Challenge Groups (CCGs) are independent local groups of customer representatives and other stakeholders. They have been established for the PR14 process to provide challenge to water companies’ business plans. The CCG should ensure that local and regional issues are properly considered and that the views of the company’s entire customer base are taken into account.

Company CCG Web Pages

Most companies have set up websites which provide further information on the work of their CCGs. These can be found at the links below:

Affinity Water: Customer Challenge Group

Anglian Water: Customer Engagement Forum

Bristol Water: Local Engagement Forum

Cambridge Water: Local Water Forum

Cholderton Water:

Dee Valley Water:

Dwr Cymru:

Essex & Suffolk Water:  Water Forum

Northumbrian Water:  Water Forum &

Portsmouth Water: Customer Challenge Group

Sembcorp Bournemouth: Customer Engagement Planning Forum

Severn Trent: Water Forum

South East Water: Customer Challenge Group

South Staffs Water: Customer Challenge Group

South West Water: Water Future Panel

Southern Water: Customer Challenge Group

Sutton & East Surrey: Customer Challenge Group

Thames Water: Customer Challenge Group:

United Utilities: Customer Challenge Group

Wessex Water: Customer Scrutiny Group

Yorkshire Water: Customer Forum