Customer Challenge Groups (CCGs) are independent local groups of customer representatives and other stakeholders. They have been established for the price review process to provide challenge to water companies’ business plans. Some of the groups are called different names but all CCGs should ensure that local and regional issues are properly considered and that the views of the company’s entire customer base are taken into account.

Most companies have set up websites which provide further information on the work of their CCGs. These websites can be found below:

Affinity Water:
https://stakeholder.affinitywater.co.uk/ccg.aspx

Anglian Water:
https://www.anglianwater.co.uk/about-us/the-customer-engagement-forum.aspx.

Bristol Water:
https://www.bristolwater.co.uk/about-us/learning-from-you/challenge-panel/

Cambridge Water:
https://www.customer-panel.co.uk/

Cholderton Water:
http://www.choldertonwater.co.uk/fp.php?id=1365

Dwr Cymru:
https://www.dwrcymru.com/en/Customer-Service/Your-Company-Your-Say/CCG.aspx

Essex & Suffolk Water:
http://www.eswater.co.uk/your-home/The-water-forum.aspx

Hafren Dyfrdwy:
https://www.hdcymru.co.uk/about-us/customer-challenge-group/

Northumbrian Water:
http://www.nwl.co.uk/your-home/The-water-forum.aspx

Portsmouth Water:
https://www.portsmouthwater.co.uk/about-us/portsmouth-water-customer-challenge-group/

Sembcorp Bournemouth:
http://www.sembcorpbw.co.uk/net-control/viewPage.asp?intNodeId=312

Severn Trent: Water Forum
http://www.stwater.co.uk/about-us/water-forum/

South East Water:
http://www.customerchallenge.co.uk/

South Staffs Water:
https://www.customer-panel.co.uk/Home

South West Water:
http://waterfuture.southwestwater.co.uk/waterfuture-panel

Southern Water:
https://www.southernwater.co.uk/customer-challenge-group

Sutton & East Surrey:
https://www.waterplc.com/pages/about/customer-scrutiny-panel/

Thames Water:
https://www.thameswater.co.uk/sitecore/content/corporate/corporate/about-us/customer-challenge-group

United Utilities:
https://www.unitedutilities.com/corporate/about-us/performance/yourvoice/

Wessex Water:
http://www.wessexwaterpartnership.co.uk/

Yorkshire Water:
https://www.yorkshirewater.com/customerforum