Customer Challenge Groups
Customer Challenge Groups (CCGs) are independent local groups of customer representatives and other stakeholders. They have been established for the price review process to provide challenge to water companies’ business plans. Some of the groups are called different names but all CCGs should ensure that local and regional issues are properly considered and that the views of the company’s entire customer base are taken into account.
Most companies have set up websites which provide further information on the work of their CCGs. These websites can be found below:
Affinity Water:
https://stakeholder.affinitywater.co.uk/ccg.aspx
Anglian Water:
https://www.anglianwater.co.uk/about-us/the-customer-engagement-forum.aspx.
Bristol Water:
https://www.bristolwater.co.uk/about-us/learning-from-you/challenge-panel/
Cambridge Water:
https://www.customer-panel.co.uk/
Cholderton Water:
http://www.choldertonwater.co.uk/fp.php?id=1365
Dwr Cymru:
https://www.dwrcymru.com/en/Customer-Service/Your-Company-Your-Say/CCG.aspx
Essex & Suffolk Water:
http://www.eswater.co.uk/your-home/The-water-forum.aspx
Hafren Dyfrdwy:
https://www.hdcymru.co.uk/about-us/customer-challenge-group/
Northumbrian Water:
http://www.nwl.co.uk/your-home/The-water-forum.aspx
Portsmouth Water:
https://www.portsmouthwater.co.uk/about-us/portsmouth-water-customer-challenge-group/
Sembcorp Bournemouth:
http://www.sembcorpbw.co.uk/net-control/viewPage.asp?intNodeId=312
Severn Trent: Water Forum
http://www.stwater.co.uk/about-us/water-forum/
South East Water:
http://www.customerchallenge.co.uk/
South Staffs Water:
https://www.customer-panel.co.uk/Home
South West Water:
http://waterfuture.southwestwater.co.uk/waterfuture-panel
Southern Water:
https://www.southernwater.co.uk/customer-challenge-group
Sutton & East Surrey:
https://www.waterplc.com/pages/about/customer-scrutiny-panel/
Thames Water:
https://www.thameswater.co.uk/sitecore/content/corporate/corporate/about-us/customer-challenge-group
United Utilities:
https://www.unitedutilities.com/corporate/about-us/performance/yourvoice/
Wessex Water:
http://www.wessexwaterpartnership.co.uk/
Yorkshire Water:
https://www.yorkshirewater.com/customerforum