The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.
Use our calculator to quickly find out if you could save by making the switch.
Are you as a business customer eligible to switch your retail water services?
We undertake research into a wide range of water supply and sewerage management issues.
We work to make sure your voice is heard on the big water industry issues that affect you.
Read useful information about water supply, help with bills, water use and advice.
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
See our latest job vacancies and our processes should you wish to do business with us.
This section highlights the areas that we work on, for customers.
An overview of how we help to keep bills low and other support we provide for customers
Summary of our approach to the 2019 price review
We collect information on customer complaints made to water/sewerage companies. We also ask customers their views about the services they receive.
What’s happening with competition for business and domestic customers
Issues relating to the delivery of safe, clean water and the provision of an efficient sewerage service
How does the work of the water industry have an impact on the environment and our role in monitoring this