Have your say on water company plans for 2025-30 and beyond

Your water, your say

Every five years, the water regulator Ofwat sets price controls for the water and wastewater companies in England and Wales. This not only sets the water and wastewater bills customers will pay, but also the level of investment and service improvements the companies should deliver for people and the environment.

Water and wastewater companies in England and Wales have submitted their plans for 2025 to 2030 to the regulator, Ofwat. These plans will cover everything they do now and in the future.

Ofwat has been scrutinising the companies’ proposals and will issuing their initial decisions (Draft Determinations) in June.

Last year, each company held two ‘Your water, your say’ online meetings to allow customers and stakeholders to question them and challenge their plans. Ofwat will now be holding its own ‘Your water, your say’ sessions following its draft determinations, with separate meeting for companies in England and Wales. Further details on these sessions will appear here once they are available

You will be able to attend these meetings and ask a question to Ofwat about its Draft Determinations on companies business plans. These questions could cover the service your company provides, its impact on the environment, what will happen to your water bill or whatever other topic is important to you.

We can ask a question for you

If you have a question or an issue you’d like to raise with Ofwat but are unable to attend the online meetings, as the independent customer representative, we can raise it with the regulator for you.

Send your questions to us at [email protected]. Please include in your email whether the question is for the England or Wales meeting (or both), so that we can ensure it is allocated to the right Your water, your say meeting

Upcoming meetings – round two

Find out more about round two of your water, your say sessions on each of the water company’s website:

Previous meetings

Learn more about the your water, your say meetings
Find presentations and notes from previous meetings on each of the water company's website: