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Consumer Council For Water

The voice for water consumers, here to help you.

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  • Priorities
  • Consultation Responses
    • CCW governance
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Priorities

Consumer protection

Water companies need to ensure that their services are easy to access. We are committed to ensuring that adequate protections are in place for water consumers, including those who might need extra help with the way services are provided and those who are financially vulnerable.

Consultation Responses

  • Ofwat’s consultation on the Guaranteed Standards Scheme - September 2018

    • size: 0.21MB
    • PDF
    Download file: Ofwat’s consultation on the Guaranteed Standards Scheme - September 2018
  • Ofgem review of Priority Services Register - September 2014

    • size: 0.16MB
    • PDF
    Download file: Ofgem review of Priority Services Register - September 2014
  • HM Government child poverty strategy 2014-17 - March 2014

    • size: 0.39MB
    • PDF
    Download file: HM Government child poverty strategy 2014-17 - March 2014
  • Welsh Government’s Social Tariff Guidance - January 2012

    • size: 0.07MB
    • PDF
    Download file: Welsh Government’s Social Tariff Guidance - January 2012
  • Defra Draft Social Tariffs Guidance - January 2012

    • size: 0.12MB
    • PDF
    Download file: Defra Draft Social Tariffs Guidance - January 2012
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  • Priorities
  • Consultation Responses
    • CCW governance
    • Charges and charging rules
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    • Consumer representation
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    • Infrastructure and resilience
    • Mergers, acquisitions and joint ventures
    • Price setting
    • Regulation
    • Retail competition – businesses
    • Retail competition – household customers
    • Wales
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Customers in England

Tel: 0300 034 2222

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Tel: 0300 034 3333
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