You can read about what we have said on other organisations’ consultations below:
Our views on the best ways for us to represent and get results for water consumers.
Charges and charging rules
Our responses to consultations on charges and charging rules and guidance, for retail, wholesale and connection charges.
Our views on issues relating to protection of water consumers, including those who might experience vulnerability.
We work with other agencies and consumer groups to better understand how to improve services for water consumers.
Environment and water resources
How water companies should look after the environment, so they can continue to provide a reliable supply of water, both now and in the future.
Infrastructure and resilience
Here’s what we say about how companies should develop their infrastructure to ensure that it is resilient to potential hazards and threats.
The best way to protect customers during the review of water and sewerage price limits.
Retail competition – businesses
How we represent the interests of business customers of all sizes across England and Wales.