-
Ofwat consultation on modifications to Wholesale Retail Code and Customer Protection Code of Practice
Our response to Ofwat proposal to make back billing rules consistent between the 2 codes
Read more about Ofwat consultation on modifications to Wholesale Retail Code and Customer Protection Code of Practice -
Share your views on our Forward Work Programme
The Consumer Council for Water is keen to hear your views on our draft Forward Work Programme for 2019 to 2022 (pdf). The document sets out our ambitious plans to champion the interests of water consumers in England and Wales...
Read more about Share your views on our Forward Work Programme -
Contact us
Online You can make an enquiry or complaint using our online form. If you’re making a complaint, please follow our complaint process before getting in touch. Please be aware that it may take us longer than usual to answer your...
Read more about Contact us -
Climate change: a challenge we cannot afford to ignore
Not a day seems to pass at the moment without some reference to climate change in the media – but how often do you read beyond the headlines? For many of us it might seem like a dull subject for...
Read more about Climate change: a challenge we cannot afford to ignore -
Winter advice
Preparing for winter Freezing temperatures can cause damage to water pipes, both at home and in the wider water supply network. Here is how you can prepare: Find your stop tap – knowing where it is can help you turn...
Read more about Winter advice -
Water companies cannot afford repeat of Beast from the East failures
Some water companies could be skating on thin ice unless they are better prepared to meet the needs of all consumers during any major disruption to water supplies. That’s the view of the Consumer Council for Water (CCWater) after assessing...
Read more about Water companies cannot afford repeat of Beast from the East failures -
World Toilet Day: It always pays to love your loo
Many of us could not imagine life without a toilet and yet for billions of people in some of the poorest corners of the globe the absence of safe sanitation poses a constant threat to their health and the wider environment. Our...
Read more about World Toilet Day: It always pays to love your loo -
Innovation takes centre stage at Water Watchdog meeting
The efforts made by water companies to better engage with customers will be placed under the spotlight when the Consumer Council for Water (CCWater) meets in Northampton on Wednesday (7th November). CCWater’s meeting in public will provide the region’s water...
Read more about Innovation takes centre stage at Water Watchdog meeting -
Ofwat consultation on ODI draft determinations
Our response to Ofwat’s draft decisions on Outcome Delivery Incentive rates for 2020-25
Read more about Ofwat consultation on ODI draft determinations
We thought you might like...