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  • Water for all: Meeting the needs of customers in vulnerable circumstances

    Water is an essential service – it should be affordable to all customers and delivered in a way which meets everyone’s needs, whatever their circumstances. Our Senior Policy Manager Andy White considers what our latest report on companies’ performance on affordability...

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  • Water for All: Affordability and vulnerability in the water sector (2017-18)

    The Consumer Council for Water has today published Water for All – Affordability and vulnerability in the water sector (2017-18). Our report examines the performance of water companies across England and Wales in supporting customers in a wide range of...

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  • Water companies can do more to help cash-strapped households

    More than half a million low-income households are now receiving financial help to reduce their water bills, according to the Consumer Council for Water (CCWater). But the Watchdog Water has warned that about three-quarters of nearly 3 million customers who...

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  • Get your home wrapped up for winter

    After one of the hottest summers on record the looming prospect of a cold winter is enough to send a shiver down the spine. But that’s nothing compared to the damage freezing temperatures can do to our home’s water pipes...

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  • Give bogus callers the cold shoulder this winter

    Latest figures from the Office for National Statistics opens in new window have shown a 6% rise in domestic burglary and according to National Trading Standards, 85% of victims of doorstep scams or ‘bogus callers’ are aged 65 and over....

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  • Turn fear into boo-tiful savings this Halloween

    It can be terrifying to hear household bills dropping through the letter box – especially if you’re already struggling financially. To take some of the fear out of paying your water bills we’re sharing some ghoulishly good tricks to save...

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  • Discover what’s next for the water retail market

    At the top of the agenda will be water efficiency and the latest updates within the retail market at our next business customer meeting in Birmingham on Thursday, 25 October. We will be joined by guest speakers from organisations including...

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  • Non-household complaints fall for first time since market opening

    The number of complaints made by non-household customers about retailers to the Water Watchdog has fallen for the first time since the market opened. New figures show the Consumer Council for Water received 766 complaints during the first quarter of...

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  • Statement on EFRA committee report on regulation

    The Consumer Council for Water has published a statement in response to the recommendations made by the Environment, Food and Rural Affairs Committee Inquiry into Regulation of the Water Industry opens in new window: On leakage: Tony Smith, Chief Executive...

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