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Ofwat consultation on Customer Protection Code of Practice CP0001
Our response Code Ofwat proposal to changes to back billing rules for customers
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Welsh Government consultation on data sharing public bodies in Digital Economy Act
Our response to the Welsh Government consultation: Digital Economy Act: Proposed list of data-sharing public bodies in Wales. The consultation includes details of the public bodies in Wales to be named as those who eligible to share information under the...
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STATEMENT: CCWater calls for more ambition from water companies
The Consumer Council for Water says there is still room for water companies to show more ambition in their service and investment plans for 2020 to 2025. The Water Watchdog has responded to the regulator Ofwat’s initial assessment of companies’...
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No room for complacency as complaints to Southern Water fall
Complaints made against Southern Water have fallen by a third after the region’s supplier was challenged to improve its performance by the Consumer Council for Water (CCWater). The Water Watchdog has warned the company it cannot afford to be complacent...
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Complaints to SES Water fall as watchdog seeks further improvement
SES Water has reported a fall in the number of calls made to it by customers to resolve problems after being challenged to improve its service by the Consumer Council for Water (CCWater). The Water Watchdog has welcomed a 15...
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Complaints to Bristol Water remain cause for concern
Bristol Water has more work to do to reduce the number of complaints it receives from its customers, the Consumer Council for Water (CCWater) has warned. The Water Watchdog is disappointed that despite calling on the company to improve its...
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Switch on the savings this Big Energy Saving Week
We are delighted to be supporting Big Energy Saving Week (BESW), which begins today. BESW is a national campaign to help people cut their energy bills and get all the financial support they are entitled to. The theme of this year’s...
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PR19: Are bill-payers in for a shock?
Claims that water bills could reduce by an average of 4% in 2020-25 may not be all they seem, with added extras creating an uncertain future for bill-payers. James Mackenzie, Policy Manager at the Consumer Council for Water, explains....
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PR19: Water companies can still do more on affordability
In their business plans for 2020-25, water companies have certainly shown more ambition in improving their current offerings in the area of affordability. But do the proposals go far enough? Gemma Domican, Policy Manager at the Consumer Council for...
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