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Ofwat consultation on strengthening the regulatory ring-fencing
Our response to Ofwat’s consultation on enhancing financial ring-fencing protection in water company licences
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Help us defeat Dr Peevil and The Unflushables
Just when you thought it was safe to flush your loo – scourge of our sewers The Unflushables have another evil plot in the pipeline. But do not fear – the Consumer Council for Water is joining forces with Southern...
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Don’t let Christmas leftovers sink your celebrations
1 in 5 homes risking blocked drain or sewer by putting fat down the sink Millions of households are being urged not to risk sinking their celebrations this Christmas by tipping turkey fat and other leftovers down the plughole. A...
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Non-household complaints soar during disappointing quarter
Customer complaints about retailers to the Water Watchdog hit a record high during the second quarter of 2018/19 – pouring cold water on the promising progress made earlier in the year. The Consumer Council for Water (CCWater) received 1,110 complaints...
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Watchdog’s workshop brings together key water market players
Water retailers and wholesalers shared ideas on how to improve the way they collaborate during a workshop hosted by the Consumer Council for Water (CCWater) in Birmingham. The Water Watchdog brought together more than 20 companies to explore how they...
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Watchdog examines long-term pressure on water supplies
The potential benefits and pitfalls of Wales sharing more of its water resources with England will be debated when the Consumer Council for Water (CCWater) meets in Cardiff on Tuesday (11 December). Water companies in Wales will join the Water...
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Water debt hurting poorest families – UK poverty report
Water bills are the most common cause of debt for people on a low income, a new report on UK poverty has revealed. According to the Joseph Rowntree Foundation’s UK Poverty 2018 opens in new window study, water arrears weighs...
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Ofwat consultation on modifications to Wholesale Retail Code and Customer Protection Code of Practice
Our response to Ofwat proposal to make back billing rules consistent between the 2 codes
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Share your views on our Forward Work Programme
The Consumer Council for Water is keen to hear your views on our draft Forward Work Programme for 2019 to 2022 (pdf). The document sets out our ambitious plans to champion the interests of water consumers in England and Wales...
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