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Households urged to tap into water company support ahead of utility bill rises
More than 1.3 million low-income households in England and Wales received bill reductions through their water company’s social tariff – up 19 per cent. CCW says nearly 2 million customers may still not be getting the help they are entitled...
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Policy ManagerRead more about Policy Manager
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Changes make it quicker and easier for water customers to resolve complaints
Resolving a complaint against a water company in England and Wales will be quicker and easier for customers under changes that have taken effect this month. The Consumer Council for Water (CCW) will now manage and oversee each step –...
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Policy Manager (Finance)Read more about Policy Manager (Finance)
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CCW and Ofwat joint research into Anglian Water incident response
Today, with Ofwat, we have published joint research which looks at the experiences of customers following a Boil Water Notice (BWN) by Anglian Water in July 2023, and how they felt the company handled the incident. This research is part...
Read more about CCW and Ofwat joint research into Anglian Water incident response -
CCW and Ofwat joint research into Anglian Water incident response
Today, with Ofwat, we have published joint research which looks at the experiences of customers following a Boil Water Notice (BWN) by Anglian Water in July 2023, and how they felt the company handled the incident. This research is part...
Read more about CCW and Ofwat joint research into Anglian Water incident response -
CCW gets more than £380,000 back for businesses
CCW has got over a third of a million pounds back for more than 3,500 businesses in England. The consumer watchdog took the action after discovering the firms had been significantly overcharged on their bills when water retailers misinterpreted a...
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Why we need ARID
Like the rest of the world, the UK is experiencing the effects of climate change – notably on our rainfall. In addition, our population is growing. These factors are already putting a strain on our water supplies. Every day, water...
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Our response to DEFRA consultation on plastic in wet wipesRead more about Our response to DEFRA consultation on plastic in wet wipes
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