Search results

CCW and industry regulator Ofwat have today published a joint report examining water companies’ handling of customer complaints and what steps can be taken to improve their service. It shows that the industry could be making much more of the...

The road to recovery from Covid-19 is going to be a long and hard one but we believe water companies can play a vital role in helping us to overcome the economic and social challenges we now face. That’s why...

We have produced a research framework to help water companies improve their approach to customer engagement at PR24. By bringing together three key elements: business planning research, ongoing research and community engagement, the framework aims to help create a more...

  Careful consideration should be given to the future affordability of water bills, the Consumer Council for Water (CCW) has told the Competition and Markets Authority (CMA). Steve Hobbs, Senior Policy Manager, reflects on the latest hearing. In a late-scheduled...

Our recent Water Makes It Possible campaign opens in new window gave us the opportunity to appreciate just how amazing water is, and sadly how much we can all be guilty of taking it for granted. Despite water being a...

In England, non-household customers who are typically business customers, public sector organisation, and charities, have been able to choose their water retailer since the market opened in April 2017. In Wales, customers can choose their water retailer only, if they...

Making sure that business customers who have been impacted by Covid-19 are well supported by their water retailer has been a pressing priority for CCW since the outbreak of the pandemic. That’s why we have supported a raft of measures...

Our manifesto sets out the six key outcomes we are committed to achieving with the sector to remove the barriers that prevent some consumers accessing non-financial assistance.

We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances. This year’s report...