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CCW in Parliament – Ending Water Poverty in England and Wales
This week CCW were in Parliament talking to MPs about our plans to End Water Poverty across England and Wales. A huge thank you to Liz Twist MP for sponsoring our drop in session. It was a busy morning with...
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CCW statement on compulsory metering
The prospect of more households potentially being moved onto water meters in the future as part of compulsory metering programmes has attracted considerable media coverage over the past few days. CCW has made the following statement in response to questions...
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Utility Week Customer Summit 2022
Utility Week Customer Summit 16-17 March 2022 | Birmingham The past year has seen immense upheaval to customer strategies in the utilities sector and beyond, as they respond to rapidly changing behaviors and needs of domestic and business customers alike. Utilities must...
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Accurate billing key to restoring business customer satisfaction
Tackling business customers’ concerns over the accuracy of their water bills should be a priority for the retail water market, if it is to reverse falling levels of satisfaction. CCW says marked improvements in billing are still needed after its...
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Statement on water quality in Stapleford and Great Shelford
We understand that customers in Stapleford and Great Shelford will want to see reassurance and full transparency following reports in the media about the quality of drinking water supplied by Cambridge Water to their homes last year. We are in...
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Financial support grants: getting help to those that need it most
Financial support grants are just one of a range of schemes that water companies can offer as a life raft to help customers stay afloat during times of extreme hardship. CCW Senior Policy Manager Jenny Suggate sets out some...
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Affordability Review: Outcomes
Common Descriptors for financial support schemes At a time when more people are searching for help with bills, water companies have agreed a suite of common descriptors for the financial support schemes they offer. Debt advice agencies asked for this...
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Households can act now to prevent water bills from adding to money worries
Just 1 in 4 customers are aware water companies have assistance schemes that can reduce the bills of low-income households, says consumer watchdog CCW The average household water and sewerage bill in England and Wales is set to rise by...
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Ofwat consultation on Assessing base costs at PR24
Our views on Ofwat’s proposals for assessing water companies’ proposed base costs during price reviews
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