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Credit Where It’s Due: Your Right to a Refund
CCW is campaigning to better protect business customers financially, through our Credit Where It’s Due campaign. We have been working with Ofwat to help make changes to the rules around business protections and important steps have already been taken. Recently...
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Our commitment to the Welsh language
As an organisation committed to representing everyone who uses water across England and Wales, reflecting and celebrating the diversity of the people we help is important to everyone at CCW. An important part of this is our Welsh Language Scheme,...
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Defra consultation on Environment targets
Our response to Defra’s consultation on the environmental targets included in the Environment Act 2021.
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Ofwat consultation on draft decisions on the Green Recovery initiative
Our response to Ofwat’s draft decisions on the investment allowed for water companies under the Green Recovery initiative
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Our objectives for the 2024 Price Review
At CCW, we have a clear vision of the outcomes we want to see from the 2024 price review, and what we want to achieve in our work representing everyone who uses water, now and in the future. Our vision...
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CCW responds to Water 2050, water companies’ ambition for the future of the sector
Tackling the affordability crisis is key to unlocking long-term investment in the environment, the Consumer Council for Water (CCW) has said in response to Water UK’s Water 2050 White Paper opens in new window. Emma Clancy, Chief Executive of the...
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Sewer flooding misery for customers: call for urgent action from wastewater companies
People who have their homes flooded with sewage are frequently being let down by wastewater companies, whose response can leave customers facing long-term distress. New research by Ofwat and CCW finds that sewer flooding has a significant negative impact on...
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Customer experiences of sewer flooding
Being flooded with sewage is one of the most distressing things that can happen to you in your home, yet this is a very real experience for thousands of households every year. Together with Ofwat, we commissioned this research to...
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Cost of living struggles strengthen case for new water affordability scheme
New research highlighting households’ struggles with the cost of living underlines the urgent need for a new universal scheme to help customers who struggle to afford their water bill. A study published by the regulator Ofwat opens in new window...
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