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It’s not always easy to keep your cool during hot weather but there are simple things you can do to stay hydrated as temperatures soar across England and Wales. Drinking tap water is one of the cheapest and healthiest ways...

We are delighted to announce the publication of our Wales Committee Annual Review for 2014/15 (pdf) The review sets out what we have achieved for customers during a challenging 12 months, dominated by the conclusion of the 2014 Price Review which...

Putting customers at the heart of the water industry Today we are delighted to publish our Annual Review for England and Wales 2014/15 (pdf). The review explains what we have achieved for customers during a challenging 12 months for the...

The Competition and Markets Authority (CMA) has today (July 10) published its initial findings on Bristol Water’s appeal against its price limits for 2015 to 2020, which were set by the regulator Ofwat in December 2014. The CMA has provisionally...

Drinking water in England and Wales remains among the safest in the world, a new report has confirmed. The Drinking Water Inspectorate (DWI) published its latest Annual Report on July 9. During the last year water companies have carried out...

IMPARTIAL chairs and greater transparency are vital to ensure Customer Challenge Groups (CCGs) have legitimacy in the eyes of customers, new research by the Consumer Council for Water (CCWater) has revealed. A Tide of Opinion: The Customer Voice in Price...

The aims of the research were to find out what engagement and processes at price reviews would give customers most confidence that their voice is being listened to, and understand customers’ views on what makes a credible Customer Challenge Group...

Our annual report and accounts provides a detailed overview of CCW’s business performance and growth over the past year.

This research, carried out on behalf of CCWater examined people’s attitudes to water use – especially saving water at home – and tap water. YouGov surveyed a representative sample of 3,116 adults in England and Wales, including customers (bill payers) as...