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Discover how water companies are helping customers in difficulty
EFFORTS to support people who are struggling to pay their water bills will be showcased at the Consumer Council for Water’s (CCWater) meeting in Darlington on Thursday (May 19). Water companies from across the North of England will highlight some...
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Written Complaint Assessments Overview 2016/17
One of our main areas of work is to ensure water companies sort out customer problems quickly and without hassle. We do this by working with poor performing companies to identify and deal with root causes of complaints, identifying good ...
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Cyclical Debt Assessments Overview 2016-17
How companies collect revenue is one of their most important areas of service. They should collect revenue effectively; through good administration, keeping in contact with their customers and taking appropriate action when customers do not pay. However, we expect companies...
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CCWater backs call for restaurants to offer customers free tap water
The Consumer Council for Water (CCWater) has backed calls for free tap water to be made more readily available to customers in licensed cafes and restaurants, as a healthy alternative to sugary drinks. The Local Government Association (LGA), which represents...
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Households across South West England given more time to trial a water meter
HOUSEHOLDS across the South West of England are being offered a longer trial period to test whether a water meter could save them money – a move which has received strong support from the Consumer Council for Water (CCWater) The...
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Households across Yorkshire given more time to trial a water meter
HOUSEHOLDS across Yorkshire are being offered a longer trial period to test whether a water meter could save them money – a move which has received strong support from the Consumer Council for Water (CCWater). The water watchdog has welcomed...
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Households across Wales given more time to trial a water meter
HOUSEHOLDS across Wales are being offered a longer trial period to test whether a water meter could save them money – a move which has received strong support from the Consumer Council for Water (CCWater). The water watchdog has welcomed...
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Millions of households given more time to trial the benefits of a water meter
MILLIONS of households are being offered a longer trial period to test whether a water meter could save them money – a move which has received strong support from the Consumer Council for Water (CCWater). The water watchdog has welcomed...
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Join debate on the future of region’s water resources
WATER resources across London and the South East are under growing pressure – so what action is needed to keep the taps running for future generations? That’s the question that will be posed to water industry experts at a special...
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