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If you are not sure, don’t open the door. That’s the advice from the Consumer Council for Water (CCWater) which is urging elderly residents and people living alone to register a security password with their water and energy company to...

Exploring water customers’ views about introducing retail competition for households in England after 2020. The main aims of this research were to find out customers’ views, expectations and concerns about the potential introduction of retail competition into the household market....

THE MAJORITY of households in England would welcome choice over their water retail supplier but expect competition to deliver significant bill savings, the Consumer Council for Water (CCWater) has revealed. New research published by the water watchdog today (Friday) shows...

EFFORTS to support people who are struggling to pay their water bills will be showcased at the Consumer Council for Water’s (CCWater) meeting in Darlington on Thursday (May 19). Water companies from across the North of England will highlight some...

One of our main areas of work is to ensure water companies sort out customer problems quickly and without hassle. We do this by working with poor performing companies to identify and deal with root causes of complaints, identifying good ...

How companies collect revenue is one of their most important areas of service. They should collect revenue effectively; through good administration, keeping in contact with their customers and taking appropriate action when customers do not pay. However, we expect companies...

The Consumer Council for Water (CCWater) has backed calls for free tap water to be made more readily available to customers in licensed cafes and restaurants, as a healthy alternative to sugary drinks. The Local Government Association (LGA), which represents...

HOUSEHOLDS across the South West of England are being offered a longer trial period to test whether a water meter could save them money – a move which has received strong support from the Consumer Council for Water (CCWater) The...

HOUSEHOLDS across Yorkshire are being offered a longer trial period to test whether a water meter could save them money – a move which has received strong support from the Consumer Council for Water (CCWater). The water watchdog has welcomed...