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Water choice – industry launches awareness-raising campaign
Today marks the launch of a new industry-wide campaign aimed at raising awareness of the new non-household retail water market in England. There are just ten weeks to go until 1.2 million businesses, charities and public sector organisations will have...
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Protect your home’s pipes as temperatures plummet
With temperatures set to plummet across many parts of the country this week, households are being warned they could pay a high price for giving their home’s pipes the cold shoulder. The Consumer Council for Water (CCWater) is concerned that...
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GUEST BLOG: Stepping up efforts to help customers in debt
In this guest blog, CLAIRE SHARP – CUSTOMER DIRECTOR AT NORTHUMBRIAN WATER GROUP – explains how the company is helping its customers to reduce or remove debt. We recognise that sometimes life’s ups and downs mean that some customers may...
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CCWater Wales moves to new Cardiff office
Our team in Wales has moved to a new home in Cardiff after more than a decade at Caradog House. From today (Monday) CCWater Wales’s consumer relations team will be fielding your complaints and enquiries in the new surroundings of...
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Put your questions to water suppliers at Birmingham meeting
Have water companies in the Midlands delivered on the promises they made to customers? That’s one of the questions the Consumer Council for Water will be exploring with Severn Trent and South Staffs Water when the consumer watchdog’s Board meets in...
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Ofwat’s approach to competition law in the water and wastewater sector in England and Wales
We responded to Ofwat consultation on its draft guidance setting out its approach to competition law in the water and wastewater sector in England and Wales.
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Ofwat’s consultation on the outcomes framework for PR19
Our response to Ofwat’s consultation on how it will identify and deliver the outcomes needed from the 2019 price review
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Waterwise Water Efficiency Strategy
Our response to Waterwise’s Water Efficiency Strategy for the UK (2017)
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BLOG: Pledge to save water in 2017? We’ll drink to that
It’s that time of year when lots of us agonise over our New Year resolutions. From quitting smoking to losing weight, many of us will commit to something that will often end in failure within days – or even minutes...
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