Consumer Council For Water

The voice for water consumers, here to help you.

Cymraeg

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About us
About us
About us
We are the independent representative of household and business water consumers in England and Wales.
Find out more about us
Households
Households
Should I switch to a water meter?
Use our calculator to quickly find out if you could save by making the switch.
Calculate if you could save
Businesses
Businesses
Business Customer Hub
Are you as a business customer eligible to switch your retail water services?
Find out more for your business
Our reports
Our reports
Our research
We undertake research into a wide range of water supply and sewerage management issues.
Read our research
Priorities
Priorities
Priorities
We work to make sure your voice is heard on the big water industry issues that affect you.
See our priorities
News
News
News
Read useful information about water supply, help with bills, water use and advice.
Latest news
Make a complaint
Make a complaint
Make a complaint
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Make a complaint
Work with us
Work with us
- Jobs
- Supply to us
Work with us
See our latest job vacancies and our processes should you wish to do business with us.
Latest jobs

Main content

Make a complaint

Has the 10 working day timescale expired?

If no, please give your water company or water retailer the correct timescale to respond, they have 10 working days in which to do this. If they do not respond within this timescale, you are eligible for a Guaranteed Standards Scheme (GSS) payment.

Information about our complaints stages can be found here.