How to make a complaint
Our complaint successes
We offer free independent advice and help customers who have been unable to resolve a complaint with their water company or retailer directly.
We look at complaints and use our knowledge of policies and procedures to press water companies to put right instances of poor service. Take a look at our Frequently Asked Questions.
The case summaries below show how we have helped consumers in more detail:
How we have helped customers
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Assessed Charge Review
Published on 10th Aug 2018
CCWater took professional ownership of the complaint and administered impartiality to preserve the course of… Read more