Make a complaint
Our complaint successes
We offer free independent advice and help customers who have been unable to resolve a complaint with their water company or retailer directly.
We look at complaints and use our knowledge of policies and procedures to press water companies to put right instances of poor service. Take a look at our Frequently Asked Questions.
The case summaries below show how we have helped consumers in more detail:
How we have helped customers
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30-month investigation into source of leak
Published on 4th Jan 2019
Thank you so much for all your hard work and helping to fight my corner.… Read more
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Damage to car from drain repair work
Published on 7th Nov 2018
Thank you for your help and support in resolving this matter. Thank you for all… Read more
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Leaking supply pipe
Published on 7th Nov 2018
Fantastic service and resolution after a very frustrating six months of trying, and being constantly… Read more
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Leaky meter
Published on 10th Oct 2018
CCWater were absolutely fantastic with my issue - the staff are a credit to the… Read more
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Missing bill
Published on 10th Aug 2018
Thank you so much for all your help, this issue was ongoing for a number… Read more
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Billing issue
Published on 10th Aug 2018
It really should never have had to come to this but we are so glad… Read more