We offer free independent advice and help customers who have been unable to resolve a complaint with their water company or retailer directly.

We look at complaints and use our knowledge of policies and procedures to press water companies to put right instances of poor service. Take a look at our Frequently Asked Questions.

The case summaries below show how we have helped consumers in more detail:

How we have helped customers

  • High water bills

    Water meter showing usage

    Published on 27th Feb 2019

    I'm so happy to save nearly £9,000 after many years of over paying for my water…

  • Rat infestation

    Like a rat up a drainpipe is a common phrase. This brown rat / Norway rat / Rattus norvegicus is actually in an overflow pipe.

    Published on 21st Feb 2019

    I am very grateful for the help and support of CCWater with this matter and…

  • Bill for services not used

    Angry dissatisfied young woman calling customer support, arguing on phone

    Published on 20th Feb 2019

    “Thank you so much for your invaluable support in helping me to resolve my complaint…

  • Bill for an empty property

    a young woman sits at home at night , going through her domestic bills and comparing them with comparison websites using her digital tablet .

    Published on 20th Feb 2019

    “Many thanks for your help in this matter – if CCWater had not got involved…

  • Faulty boiler and pipe

    Plumber using a wrench to tighten a siphon under a sink.

    Published on 7th Jan 2019

    I just wanted to thank CCWater for all their help with this matter. Following my…

  • Incorrect demands for historic water debt

    sad woman looking at bills

    Published on 4th Jan 2019

    I can’t thank CCWater enough for their help! I really was at my wits’ end…