We offer free independent advice and help customers who have been unable to resolve a complaint with their water company or retailer directly.

We look at complaints and use our knowledge of policies and procedures to press water companies to put right instances of poor service. Take a look at our Frequently Asked Questions.

The case summaries below show how we have helped consumers in more detail:

How we have helped customers

  • Chased for unknown debt

    Portrait of worried black woman standing beside window

    Published on 24th Jun 2019

    I can’t thank you enough for all your help. This has really been such a…

  • Unexpected bill

    Shocked man holding a bill statement on sofa livingroom

    Published on 28th Mar 2019

    The issue Mr D, a landlord, was contacted by his water company with a bill…

  • Leaky business

    Businessman holding water drop drawn on blackboard which represent the concept of saving water.

    Published on 15th Mar 2019

    I'm very grateful for your help, I did not expect this outcome. Your work is…

  • High water bills

    Water meter showing usage

    Published on 27th Feb 2019

    I'm so happy to save nearly £9,000 after many years of over paying for my water…

  • Rat infestation

    Like a rat up a drainpipe is a common phrase. This brown rat / Norway rat / Rattus norvegicus is actually in an overflow pipe.

    Published on 21st Feb 2019

    I am very grateful for the help and support of CCWater with this matter and…

  • Bill for services not used

    Angry dissatisfied young woman calling customer support, arguing on phone

    Published on 20th Feb 2019

    “Thank you so much for your invaluable support in helping me to resolve my complaint…