How to make a complaint
Our complaint successes
We offer free independent advice and help customers who have been unable to resolve a complaint with their water company or retailer directly.
We look at complaints and use our knowledge of policies and procedures to press water companies to put right instances of poor service. Take a look at our Frequently Asked Questions.
The case summaries below show how we have helped consumers in more detail:
How we have helped customers
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Unexpected bill
Published on 28th Mar 2019
The issue Mr D, a landlord, was contacted by his water company with a bill… Read more
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Leaky business
Published on 15th Mar 2019
I'm very grateful for your help, I did not expect this outcome. Your work is… Read more
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High water bills
Published on 27th Feb 2019
I'm so happy to save nearly £9,000 after many years of over paying for my water… Read more
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Rat infestation
Published on 21st Feb 2019
I am very grateful for the help and support of CCWater with this matter and… Read more
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Bill for services not used
Published on 20th Feb 2019
“Thank you so much for your invaluable support in helping me to resolve my complaint… Read more
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Bill for an empty property
Published on 20th Feb 2019
“Many thanks for your help in this matter – if CCWater had not got involved… Read more