Our complaint successes
We offer free independent advice and help customers who have been unable to resolve a complaint with their water company or retailer directly.
We look at complaints and use our knowledge of policies and procedures to press water companies to put right instances of poor service. Take a look at our Frequently Asked Questions.
The case summaries below show how we have helped consumers in more detail:
How we have helped customers
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Mistakenly switched to a business account
Published on 31st Mar 2020
Finally everything has been sorted out and that should be the end of the matter.…
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Three different water bills
Published on 31st Mar 2020
The issue Mr P was put on a water meter by his water company as…
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Incorrectly charged as a business customer
Published on 31st Mar 2020
This is an excellent outcome, one that would not have been achievable without CCW’s involvement.…
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Billed incorrectly for two meters
Published on 9th Jan 2020
The issue Following a leak, the owner of a care home was advised by engineers…
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Incorrectly billed as a business customer
Published on 9th Jan 2020
Thank you, yet again you have come up trumps. The issue Ms B’s property had…
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Unusually high bill
Published on 9th Jan 2020
I really would like to thank you, it has been such a stressful time and…