Our complaint successes
We offer free independent advice and help customers who have been unable to resolve a complaint with their water company or retailer directly.
We look at complaints and use our knowledge of policies and procedures to press water companies to put right instances of poor service. Take a look at our Frequently Asked Questions.
The case summaries below show how we have helped consumers in more detail:
How we have helped customers
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Repeated delays in getting water meter installed
Published on 31st Mar 2020
The issue Mr U felt he would be much better off on a water meter…
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Missing payment
Published on 31st Mar 2020
The issue Mr R paid his water bill in November 2019 but his company claimed…
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Charged twice by water company
Published on 31st Mar 2020
The issue Mr W was acting as a power of attorney for his friend who…
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Mistakenly switched to a business account
Published on 31st Mar 2020
Finally everything has been sorted out and that should be the end of the matter.…
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Three different water bills
Published on 31st Mar 2020
The issue Mr P was put on a water meter by his water company as…
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Incorrectly charged as a business customer
Published on 31st Mar 2020
This is an excellent outcome, one that would not have been achievable without CCW’s involvement.…