How to make a complaint
Our complaint successes
We offer free independent advice and help customers who have been unable to resolve a complaint with their water company or retailer directly.
We look at complaints and use our knowledge of policies and procedures to press water companies to put right instances of poor service. Take a look at our Frequently Asked Questions.
The case summaries below show how we have helped consumers in more detail:
How we have helped customers
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Refund due on late uncle’s account
Published on 24th Jun 2019
I can confirm we received the cheque from our water company yesterday. We would like… Read more
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Billed for the wrong meter
Published on 24th Jun 2019
I am writing to tell you how grateful I am for all the help you… Read more
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Chased for unknown debt
Published on 24th Jun 2019
I can’t thank you enough for all your help. This has really been such a… Read more
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Unexpected bill
Published on 28th Mar 2019
The issue Mr D, a landlord, was contacted by his water company with a bill… Read more
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Leaky business
Published on 15th Mar 2019
I'm very grateful for your help, I did not expect this outcome. Your work is… Read more
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High water bills
Published on 27th Feb 2019
I'm so happy to save nearly £9,000 after many years of over paying for my water… Read more