Our complaint successes
We offer free independent advice and help customers who have been unable to resolve a complaint with their water company or retailer directly.
We look at complaints and use our knowledge of policies and procedures to press water companies to put right instances of poor service. Take a look at our Frequently Asked Questions.
The case summaries below show how we have helped consumers in more detail:
How we have helped customers
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An important lesson learnt following long running dispute
Published on 15th Jan 2021
This outcome would not have been achieved without the intervention and persistence of CCW. The…
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Incorrectly billed for two meters
Published on 22nd Dec 2020
The issue Mr B approached CCW after he discovered that his business had been overcharged…
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Welling United scores following a badly installed meter
Published on 5th Nov 2020
Welling United Football Club received an unexpectedly large water bill in August 2019. After investigation,…
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Long wait for water meter
Published on 15th Apr 2020
The issue Mr C had requested to be switched to a water meter, which was…
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Incorrectly charged for leak
Published on 15th Apr 2020
I just wanted to get in contact to say we have finally got somewhere with…
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Water leak at a school
Published on 15th Apr 2020
The issue A business manager of a school contacted us following its water wholesaler’s refusal…