We offer free independent advice and help customers who have been unable to resolve a complaint with their water company or retailer directly.

We look at complaints and use our knowledge of policies and procedures to press water companies to put right instances of poor service. Take a look at our Frequently Asked Questions.

The case summaries below show how we have helped consumers in more detail:

How we have helped customers

  • Missing bill
    a woman returns home from the shops and finds some letters on the mat . She bends down to open them and runs her hand through her hair in despair as there is a missing bill

    Published on 10th Aug 2018

    Thank you so much for all your help, this issue was ongoing for a number… Read more

  • Billing issue
    Close-up Of A Businessperson's Hand Looking At Receipts Through Magnifying Glass At Workplace

    Published on 10th Aug 2018

    It really should never have had to come to this but we are so glad… Read more

  • Assessed Charge Review
    Money .British currency and calculator.

    Published on 10th Aug 2018

    CCWater took professional ownership of the complaint and administered impartiality to preserve the course of… Read more