Got problem with your water or sewerage service?

First follow your water company’s complaints procedure (you’ll find how to do this on your water bill and on their website).

If you’re not satisfied, ask to speak to a senior manager.

Making your complaint

If you’ve done this but are still unhappy with your water supply and sewerage company, contact us using the details below:

Fill in our online complaint form or

Call us on 0300 034 2222 in England or 0300 034 3333 in Wales (8.30am to 5pm, Monday to Friday). Calls may be recorded for training and quality monitoring purposes.

Further details can be found in our leaflet, ‘Your right to complain’, below:

Our case studies (real life examples) show how we have helped customers.

Still unhappy?

If you’re still dissatisfied after you’ve sought help from your water company and CCWater, you may be eligible to take your concerns to the Water Redress Scheme (WATRS).