Every year we hold Customer Matters workshops in England and Wales.

The workshops bring together senior people from Government, water sector regulators, consumer bodies, charities, environmental organisations and business representative groups to debate the key issues that matter to water customers and offer their insight on a range of topics.


View papers from the workshops in England:

View papers from the workshops in Wales:


If you wish to view papers from previous meetings, please contact pr@ccwater.org.uk