We have some exciting events and publications coming up this year:

18 August – Publication: Complaints & Debt Assessment 

25 August – Report: Business customer complaints report

9 September – Event: Vulnerability forum – be in the know

10 September – Event: Debt assessment

17 September – Research: Complaints fatigue

21 September – Event: Triangulation workshop

22 September – Report: Household complaints report

28 September – Event: Sewer flooding event

6 October – Event: Quarterly complaints surgery

14 October – Event: Affordability

11 November – Event: Customer complaints journey

1 December – Event: CEO best practice roundtable

Our meetings

Below are some of our meetings that we hold in England and Wales:

Board Meetings

Middle-aged businesswoman head company briefing with colleagues

See agendas and minutes of all our public Board Meetings.

Committee Meetings

Business woman facing computer in a virtual meeting

We have two regional committees, one in England and one in Wales that takes place annually. 


Our previous events

Complaint Journey 

Businessman wearing headset using computer

Our ‘improving the consumer complaint journey’ event gave an opportunity for water companies to share best practices around improving the consumer’s journey when they have a complaint.

Research Conference

Magnifying The Paper Cut Out Human Figure

Our research conference provided an exciting opportunity for water companies and industry stakeholders to learn about our recent research and generate new ideas in an open and collaborative setting.