Whether you’re joining us at an event or seeking insight from our research, here are the key dates you’ll need for the coming year.

Keep checking back as more will be added.

April

May

June

  • 14 – Business Customer Forum Meeting
  • 20 – CCW’s Welsh Language Report

July

  • 5 – Don’t Let People Suffer in Silence Workshop for Companies
  • 7 – Affordability Review: One Year On Report
  • 13 – Business Customer Complaints Report
  • 20 – Household Complaints Forum
  • 21 – CCW Annual Review
  • 27 – Water Matters Annual Tracker
  • 28 – Business Retail Market Forum

September

  • 15 – Business Customer Insight Research
  • 21 – Household Complaints Forum
  • 22 – Household Complaints Report
  • 23 – CCW Committee for Wales
  • 27 – Business Retail Market Forum
  • 30 – CCW Committee for England

October

  • 18 – Business Customer Forum Meeting
  • 19 – Water Mark 2022

November

  • 16 – Household Complaints Forum
  • 30 – Water company CEO Forum with Emma Clancy

December

  • 7 – Affordability Workshop
  • 13 – Update on Affordability Review Delivery (Email)
  • 13 – Business Retail Market Forum

January 2023

  • 5 – CCW’s Forward Work Programme 2023-24 open for consultation
  • 11 – Testing the Waters
  • 18 – Consultation Workshop on our Forward Work Programme
  • 18 – Household Complaints Forum
  • 25 – Don’t Let People Suffer in Silence Workshop for Companies

February 2023

  • 16 – Consultation on CCW’s Forward Work Programme Closes

March 2023

  • 10 – CCW Committee for Wales
  • 15 – Five-Year Review of Retail Market in England (Report)
  • 15 – Household Complaints Forum
  • 17 – CCW Committee for England
  • 30 – CCW Final Forward Work Programme 2023-24 Published

Research

At CCW, we carry out research into consumers’ views and preferences for their water and sewerage services. This means that, at any one time, there may be fieldwork underway, for a consumer survey. The following is a list of current fieldwork:

Research Description Who will be contacting the customer on behalf of the research company? Dates of fieldwork
Testing the Waters Gauging the views of non-household customers DJS is carrying out the research and will be contacting the customers Underway – due to finish in July
Customer Insight survey (Collaboration with Ofwat) Quantitative tracking of business customers’ market awareness and satisfaction. ORS May – June

Please note that genuine survey operatives will never ask for money or bank details.