We have some exciting events coming up this year:

21 April – Quarterly complaints surgery – how to reduce escalations

27 April – Vulnerability forum – breaking barriers

26 May – Complaints and debt assessment event 

23 June – Research conference

30 June – Vulnerability forum – Inclusive design

7 July – Quarterly complaints surgery

9 September – Vulnerability forum – be in the know

21 September – Triangulation workshop

6 October – Quarterly complaints surgery

14 October – Affordability event

19 October – Sewer flooding event

11 November – Follow up workshop on improving the household customer complaints journey

1 December – CEO best practice roundtable

Our meeting and events

Below are some of the meetings and events that we have held in England and Wales:

Board Meeting

Middle-aged businesswoman head company briefing with colleagues

See agendas and minutes of all our public Board Meetings.

Committee Meetings

Business woman facing computer in a virtual meeting

We have two regional committees, one in England and one in Wales that takes place annually. 

Complaint Journey 

Businessman wearing headset using computer

Our ‘improving the consumer complaint journey’ event gave an opportunity for water companies to share best practices around improving the consumer’s journey when they have a complaint.

Research Conference

Magnifying The Paper Cut Out Human Figure

Our research conference provided an exciting opportunity for water companies and industry stakeholders to learn about our recent research and generate new ideas in an open and collaborative setting.