Coming up in November

13th CCW Water for All 2019-20 report (water companies’ support for customers in vulnerable circumstances)

Our Events

Below are some of the meetings and events that we have held in England and Wales:

Board Meeting

Middle-aged businesswoman head company briefing with colleagues

See agendas and minutes of all our public Board Meetings.

Customer Matters

business teamwork brainstorming planning meeting concept, people sitting around the table with white paper shaped like dialog cloud

Every year we hold our Customer Matters workshops in England and Wales.

Complaint Journey 

Businessman wearing headset using computer

Our ‘improving the consumer complaint journey’ event gave an opportunity for water companies to share best practices around improving the consumer’s journey when they have a complaint.

Research Conference

Magnifying The Paper Cut Out Human Figure

Our research conference provided an exciting opportunity for water companies and industry stakeholders to learn about our recent research and generate new ideas in an open and collaborative setting.