We have some exciting events and publications coming up this year:
18 August – Publication: Complaints & Debt Assessment
25 August – Report: Business customer complaints report
9 September – Event: Vulnerability forum – be in the know
10 September – Event: Debt assessment
17 September – Research: Complaints fatigue
21 September – Event: Triangulation workshop
22 September – Report: Household complaints report
28 September – Event: Sewer flooding event
6 October – Event: Quarterly complaints surgery
14 October – Event: Affordability
11 November – Event: Customer complaints journey
1 December – Event: CEO best practice roundtable
Below are some of our meetings that we hold in England and Wales:
See agendas and minutes of all our public Board Meetings.
We have two regional committees, one in England and one in Wales that takes place annually.
Our previous events
Our ‘improving the consumer complaint journey’ event gave an opportunity for water companies to share best practices around improving the consumer’s journey when they have a complaint.
Our research conference provided an exciting opportunity for water companies and industry stakeholders to learn about our recent research and generate new ideas in an open and collaborative setting.