We have some exciting events coming up this year:
21 April – Quarterly complaints surgery – how to reduce escalations
27 April – Vulnerability forum – breaking barriers
26 May – Complaints and debt assessment event
23 June – Research conference
30 June – Vulnerability forum – Inclusive design
7 July – Quarterly complaints surgery
9 September – Vulnerability forum – be in the know
21 September – Triangulation workshop
6 October – Quarterly complaints surgery
14 October – Affordability event
19 October – Sewer flooding event
11 November – Follow up workshop on improving the household customer complaints journey
1 December – CEO best practice roundtable
Our meeting and events
Below are some of the meetings and events that we have held in England and Wales:
See agendas and minutes of all our public Board Meetings.
We have two regional committees, one in England and one in Wales that takes place annually.
Our ‘improving the consumer complaint journey’ event gave an opportunity for water companies to share best practices around improving the consumer’s journey when they have a complaint.
Our research conference provided an exciting opportunity for water companies and industry stakeholders to learn about our recent research and generate new ideas in an open and collaborative setting.