There are several ways that you could reduce the amount you pay for your water and sewerage services.
Consider switching to a meter
If you live on your own, or have more bedrooms in your property than occupants, you may be able to save money if you choose to have a water meter fitted. The meter will be fitted free of charge and many water companies will now give you up to two years to trial a meter and switch back if you’re unhappy or not saving money. Use our online calculator to find out how much you could save.
Check what you are paying for
Should you be paying surface water drainage charges?
If you have a soak-away in your garden – which drains all of the surface water from your property back into the earth – you can apply for the surface water drainage charges to be removed from your bills.
Should you be paying sewerage charges?
If you’ve got a septic tank instead of a connection to the sewerage system you shouldn’t be paying a penny in sewerage charges.
Water companies may backdate refunds if you have been paying too much.
Check the size of your bill
Take time to check your water bill by comparing it to earlier bills. Look out for unexplained increase in charges. If you spot one, ask why. You may have a water leak. Look for other signs such as damp patches. See our advice on what to do next if you have a leak.
Help for customers who receive benefits
Some help is available to metered customers who are on income-related benefits. If you are use a lot of water because of a large family or a medical condition, you may be able to get help with a high bill. Ask your local water company about the WaterSure scheme. This caps the bills of metered customers who meet the right criteria.
Fish for some freebies
If you’re a metered customer then using water more efficiently will cut your water bill. Many water companies now offer free water-saving devices – all you need to do is pick up the phone and ask for some.
Save on water and energy bills
Even if you aren’t metered, using hot water more wisely can help reduce your energy bills. See our top tips on saving water in the home.