Help to Pay

Who can get help?

Customers in receipt of Pension Credit.

What help is provided?

Water and Sewerage bills are capped at £256.20 for one person or £361.80 if there are two people in the household receiving pension credit.

How can I apply?

Apply direct to the company:

Other Social Tariff – Support Tariff

Customers who are in arrears and receiving certain benefits can apply to have bills limited.

Eligible customers will have bill capped at level determined by circumstances

Back on Track

Who can get help?

Customers who are receiving income related benefits and are either:

  • In arrears with previous years’ water charges


  • able to demonstrate a change in circumstances due to COVID-19 has resulted in a reduction in income and ability to pay water bill.

What help is provided?

Eligible customers will have bills reduced to between £120.60 and £482.40