Help to Pay

Who can get help?

Customers in receipt of Pension Credit.

What help is provided?

Depending on the number of occupiers:

  • Tier 1 is £258.00 per year
  • Tier 2 £366.00 per year

How can I apply?

Apply direct to the company:

Back on Track

Who can get help?

To be eligible for the Back on Track scheme you must receive at least one of these income related benefits:

  • Income support
  • Income-related employment and support allowance
  • Income-based job seeker’s allowance
  • Universal credit
  • Working tax credit
  • Child tax credit
  • Housing benefit
  • Council tax reduction/support
  • Pension credit

In addition to receiving one of the benefits above, you be must either; be in arrears with previous years’ water charges


Have a household income of less than £21,000 a year if applying due to a recent life event.

As part of the application process they will ask you to either provide evidence of the benefits you receive or provide proof of how your household income has reduced.

What help is provided?

Bills reductions range from £90.00 – £492.00 per year.

How can I apply?

Apply directly to the company at