Who can get help?

Customers in receipt of income-related benefits;

or

customers with a gross household income of less than £16,105, where there is confirmed vulnerability in the household (someone 62 years of age or older, someone with parental responsibility for a child of less than 5 years of age or somebody confirmed as disabled) (from April 2015)

and

Have water and sewerage charges which currently exceed 3% of net household income.

Income will be calculated excluding:

– income linked to housing (housing benefit, rent, mortgage, discretionary housing payments and support for mortgage interest)

– council tax benefit, disability living allowance and personal independence payment.

What help is provided?

Bills are reduced by 50%.

How can I apply?

Apply direct to company or via advice agency

https://www.thameswater.co.uk/my-account/billing-and-payment/help-paying-your-bill/watersure-plus-scheme