Who can get help?
Customers in receipt of income-related benefits;
customers with a gross household income of less than £16,105, where there is confirmed vulnerability in the household (someone 62 years of age or older, someone with parental responsibility for a child of less than 5 years of age or somebody confirmed as disabled) (from April 2015)
Have water and sewerage charges which currently exceed 3% of net household income.
Income will be calculated excluding:
– income linked to housing (housing benefit, rent, mortgage, discretionary housing payments and support for mortgage interest)
– council tax benefit, disability living allowance and personal independence payment.
What help is provided?
Bills are reduced by 50%.
How can I apply?
Apply direct to company or via advice agency