Who can get help?

Household income is less than £21,000 (excluding Disability Living Allowance or Personal Independence Payments)

Or

If someone in the household receives pension credits.

What help is provided?

Between 20% and 90% depending on income. If you qualify through pension credit, 20% discount is provided.

How can I apply?

Apply direct to company at https://www.southernwater.co.uk/difficulty-paying-your-bill

or via advice agency.