Who can get help?

Customers with household income no more than £16,105 and savings no more than £16,000. Until March 2021 the maximum income threshold has been increased to £21,000.

What help is provided?

20% to 90% discount based on household income.

How can I apply?

Apply direct to company at https://www.southernwater.co.uk/difficulty-paying-your-bill

or via advice agency.