Who can get help?

Customers spending more than 3% (income after deductions for tax and housing costs) on water services.
Or Receiving Pension Credit.

For metered customers, the bill value used in the eligibility test will be the lower of the customer’s actual annual charges and the deemed “water efficient” bill for the size of their household.

What help is provided?

20% to 90% discount based on income to bill ratio.

How can I apply?

Apply direct to company at https://www.southernwater.co.uk/difficulty-paying-your-bill

or via advice agency.