Who can get help?

Customers who receive Pension Credit guarantee element


Those with total annual household income of less than £17,005 may qualify.

Families with children have an additional allowance of £1,500 per child added to the household income threshold.

The following benefits do not count towards income:

  • Attendance Allowance
  • Personal Independence Payment
  • Carer’s Allowance
  • The disabled child or severely disabled child element of Child Tax Credit
  • Disability Living Allowance
  • Housing Benefit or Housing Element of Universal Credit
  • Council Tax Benefit

This does not include the £350 government payment to those households who will be housing Ukrainian citizens, within their income threshold calculation.

What help is provided?

60% bill reduction in Year 1.
40% reduction in subsequent years.

If claimants have no income (whilst waiting for a Universal Credit Application to be processed) then charges will be fully waived for an 8 week period. The 60% bill reduction will then apply for the remainder of the first year.

How can I apply?

Apply direct to company at https://www.south-staffs-water.co.uk/household/extra-help/help-with-paying