Who can get help?

You could be eligible for this scheme if your yearly gross income is:

  • Less than £16,480 before any deductions, if you do not live in a London borough; or
  • Less than £20,111 before any deductions, if you do live in a London borough

Disablement benefits are not included as income.

What help is provided?

50% Discount.

How can I apply?

Apply directly to the company at https://seswater.co.uk/your-account/paying-your-bill/help-paying-your-bill#watersupportscheme

Paper versions of form available by calling 01737 772000

Representatives of customers are also able to apply on their behalf.

Further support

SES Water also offers the following schemes:

  • Breathing Space allows you to pause your payments if you need help getting back on your feet
  • WaterSure will cap your water bills if you’re a metered customer on benefits, if you have a large family or have medical conditions that mean you use lots of water
  • WaterDirect allows you to pay your water bills directly from your benefits