Consumer Council For Water

The Water Watchdog, representing all water users in England and Wales

Cymraeg

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About us
About us
About us
The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.
Find out more about us
Households
Households
Should I switch to a water meter?
Use our calculator to quickly find out if you could save by making the switch.
Calculate if you could save
Businesses
Businesses
Business customers in England
Are you as a business customer eligible to switch your retail water services?
Find out more
Our research
Our research
Our research
We undertake research into a wide range of water supply and sewerage management issues.
Read our research
Priorities
Priorities
- Your priorities – our work
- Consultation Responses
Priorities
We work to make sure your voice is heard on the big water industry issues that affect you.
Find out more
News
News
News
Read useful information about water supply, help with bills, water use and advice.
Latest news
Make a complaint
Make a complaint
- Our complaint successes
- Further help if you remain dissatisfied
Make a complaint
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Register a complaint
Work with us
Work with us
- Jobs
- Supply to us
Work with us
See our latest job vacancies and our processes should you wish to do business with us.
Latest jobs

Households

Organisations which help those struggling to pay

The following organisations provide free independent advice to those experiencing financial problems.

		Christians Against Poverty www.capuk.org 0800 328 0006 Opening times:Different for each office. Free and confidential debt counselling agency, which helps people who are struggling emotionally too. Help is available to all regardless of age, gender, disability, ethnicity, sexual orientation or religion. All clients are visited in their homes.
		Citizens Advice www.citizensadvice.org.uk 0800 622 6151 Opening times:Different for each office. Click here to find your local office Free debt and consumer advice service. Many offer specialist caseworkers to deal with any type of debt, including repossessions and negotiations with creditors.
		Debt Advice Foundation www.debtadvicefoundation.org 0800 043 40 50 Opening times: Monday-Friday 8am to 8pm,Saturday 9am to 5pm A national debt advice and education charity offering free, confidential support and advice to anyone worried about loans, credit and debt.
		Money Advice Service www.moneyadviceservice.org.uk 0800 138 7777 Opening times: Monday-Friday 8am to 8pm,Saturday 9.00am to 1pm The Money Advice Service helps people manage their money. They do this directly through free and impartial advice. They are an independent service, set up by government.
		National Debtline www.nationaldebtline.org 0808 808 4000 Opening times: Monday-Friday 9am to 9pm,Saturday 9.30am to 1pm Free, confidential and impartial debt help service. Online advice is also available via it my money steps tool.
		StepChange www.stepchange.org 0800 138 1111(on mobile phones too) Opening times: Monday-Friday 8am to 8pm,Saturday 8am to 4pm A free and confidential debt help service available across the UK. Online support is also available via its Debt Remedy tool and vulnerable people due to age, mental health or capacity are able to get extra help support via the free advocacy service.
		Turn2us www.turn2us.org.uk 0800 802 2000 Opening times: Monday-Friday 9am to 8pm A national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services.