Who can get help?

Eligibility is based on an assessment of the financial circumstances of the customer and the proportion of available income spent on water services.

What help is provided?

Discount (up to 50%) against bill based on circumstances.

How can I apply?

Applications should be made directly to the company. All applications will require an independent financial assessment by Stepchange or other independent debt advice agency as part of the application process.

The Money Advice Service debt advice service locator can be found here: https://www.nwl.co.uk/your-home/your-account/Difficulty-paying.aspx