Who can get help?

Your total household income is less than £16,105, or £19,201 if you live in a London Borough, and your annual water bill is more than 3% of your net household income (after housing costs, rent or mortgage payments) a member of your household receives Pension Credit, and your annual water bill is 3% or more of your net household income (after housing costs, rent or mortgage payments), or an independent debt advice organisation concludes that your income is not enough to cover your essential bills

What help is provided?

Discount (up to 50%) against bill based on circumstances.

How can I apply?

The Money Advice Service debt advice service locator can be found here: https://www.eswater.co.uk/your-home/your-account/Difficulty-paying.aspx