Lots of people are experiencing unexpected changes in their circumstances due to the coronavirus pandemic. That includes changes in their financial circumstances and their ability to keep up with household bills.

In our latest video, Andy White, discusses some of the support available to water customers who find themselves in financial difficulties.

What should I do if I think I may struggle to pay my water bill?

Get in touch with your water company and let them know. This is the key to unlocking help.

What help can companies offer?

  • Payment breaks
  • Extended payment plans
  • Schemes that can reduce the amount you have to pay if you are on a low income

What If I’ve already fallen behind with payments?

It can be hard to pick up the phone if you have fallen behind with payments. Water companies have staff who are trained to help find the best way to support you.

What else can I do?

If your circumstances have changed it is vital you check you are receiving all the welfare benefits you are entitled to. Try our Benefits Calculator.

You could also use our Grants Search Tool to explore a pool of more than 3,000 charitable trust funds to see if you’re eligible for extra help.

Who else can help?

You can contact us and we can advise you in the right direction.

There are also lots of free independent money advice services which can help work through your full financial circumstances and develop a plan to help you get back on track.